Pensioner anger over retirement housing woes

There's new hope for pensioners struggling with unfair retirement village contracts, with the Victorian Opposition promising to launch an enforceable Retirement Ombudsman if elected when voters go to the polls.

It would people  like Melbourne resident Maurine Moore, who has been forced to deal with a leak in one of the rooms of her unit after a pipe burst.

"it looks like a tip," the 84-year-old told A Current Affair. 

Despite her retirement village contract stipulating the manager will maintain and repair any issues, more water damage is occurring, and the room is falling further into disrepair. 

To make matters worse, when Maureen called the village management about her concerns, she was told she was confused.

"It's made me feel humiliated and useless," she said. 

Victorian Shadow Minister for Consumer Affairs Heidi Victoria says the state of the retirement industry is "troubling". 

"We're going to lead the way on this type of reform. This is something that as I say been needed for an awfully long time," she said. 

The Retirment Ombudsman would allow Victorian pensioners an another option, instead of having to to the civil tribunal.