Optus data breach investigation office of the australian information commissioner 20221011 p5yle8.html – Breaking News & Latest Updates 2026
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Government watchdog launches fresh investigation into Optus over cyberattack handling

Sarah Swain
Sarah Swain

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Optus could be fined millions over its data breach, pending an investigation by the government regulator responsible for information sharing.

The Office of the Australian Information Commissioner (OAIC) will focus on how Optus protected personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Optus confirmed at least 2.1 million personal identification numbers were stolen in the massive cyber attack last month.

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Optus shopfront with apology in window (Getty)

Optus confirmed at least 2.1 million personal identification numbers were stolen as the telco announced an external review into the massive cyber attack last month. Getty

The probe will also look at whether the information Optus collected and kept - split into Singtel Optus Pty Ltd, Optus Mobile Pty Ltd and Optus Internet Pty Ltd - was necessary.

Australian Information and Privacy Commissioner Angelene Falk could have the power to force Optus to "redress any loss or damage".

If it is found to have broken privacy laws it could be fined up to $2.2 million for each contravention, through the Federal Court.

READ MORE: Changes to telco rules proposed to protect customers hit by hack

More than a week after suffering one of Australia's biggest ever cyber attacks, Optus is scrambling to fill customers with confidence after a long period of poor communication, as the Government calls for an urgent end to the confusion.This afternoon and evening customers across the country have reported receiving SMS messages relating to the level of data breach they have been exposed to.

More than a week after suffering one of Australia's biggest ever cyber attacks, Optus is scrambling to fill customers with confidence after a long period of poor communication, as the Government calls for an urgent end to the confusion.This afternoon and evening customers across the country have reported receiving SMS messages relating to the level of data breach they have been exposed to. Nine

Falk warned companies should only be keeping personal details they really need.

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"If they have not done so already, I urge all organisations to review their personal information handling practices and data breach response plans to ensure that information is held securely, and that in the event of a data breach they can rapidly notify individuals so those affected can take steps to limit the risk of harm from their personal information being accessed," Falk, said.

The investigation will be coordinated with those of the Australian Communications and Media Authority (ACMA).

OPTUS DATA LEAK: What do I do if my details have been hacked?

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