Cashless kfc customers furious as some kfc stores go cashless 20230926 p5yvn5.html – Breaking News & Latest Updates 2026
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This was published 3 years ago

Customers furious as some KFC stores go cashless

Mikala Theocharous
Mikala Theocharous

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KFC lovers are threatening to boycott the fried chicken brand after some stores went cashless, despite the brand saying it's within its right to refuse cash.

Customers in Morisset, in the Lake Macquarie region of New South Wales, were surprised to see the store had moved to a cashless payment system.

A sign recently put up outside the store reads "This restaurant is cashless. We accept card only".

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KFC Customers in Morrisset, New South Wales looking to buy some chicken will have to ditch their spare change, as the store moves to a cashless payment system.  Evan Burrell / Facebook

A disgruntled customer posted a photo of the sign to Facebook saying "I thought this wouldn't be allowed and cash would be accepted everywhere".

KFC told 9News.com.au that only a few stores had made the change.

"A small number of KFC restaurants accept card or digital payments only," a KFC spokesperson told 9News.

"This is at the discretion of our franchise partners and is in line with legal requirements."

All cashless KFC restaurants display signage explaining what payment methods are accepted."

READ MORE: Site of Australia's first KFC goes up for sale

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Other KFC outlets moved to cashless payment earlier this year, including stores in Lakehaven and North Wyong.

One Facebook user commented that "no cash equals no business from me".

While perhaps inconvenient, the move is legal, according to the Australian Competition and Consumer Commission (ACCC).

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"Businesses can choose which payment types they accept. It is legal for a business not to accept cash," the ACCC website says.

"However, businesses should be clear and upfront about the types of payments they accept, and the total minimum price payable for their goods and services."

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