'Soul destroying': Family home turns to rubble after dream renovation project

A Sydney couple say they are "broken" after their family home turned to rubble just months after it underwent major renovations.

After more than 25 years in their south-west Sydney home, Megan and Anthony decided to embark on their dream renovation project.

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An extensive search for a builder led the couple to Audi Benitez, of Benitez Homes Construction.

They paid him $250,000 for the job, but as the project began, problems started coming thick and fast.

A partial roof collapse in December was followed by a second partial roof collapse two months later.

Then, in April, a major rain event caused several leaks in Megan and Anthony's home, which triggered several ceiling collapses throughout the home.

"It's just full of memories of raising a family and to look at it now is soul destroying," Anthony said.

With the family home buried underneath rubble, firefighters deemed the site unsafe.

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But in the eight months after the devastating collapse, Benitez has gone to ground.

When we tracked him to his home to ask for his side of the story, he holed up inside on several occasions.

In a text message to A Current Affair, Benitez directed us to his insurance company.

"They will be able to answer any questions you have regarding the job in Hoxton Park," Benitez said.

"I will not be making any further comments."

Proclaim declined to offer a comment when contacted by A Current Affair.

The Master Builders' Association told us Benitez relinquished his membership in July, but said there is an obligation for builders to fix problems such as this which arise during construction.

Watch the full video in the player above.