Australia Post confirms key delivery change ahead of the Christmas rush

Australia Post has announced a major change to its operations ahead of the Christmas rush as online retail sales surge.

Parcel Collect address will change to a more simplified format, ahead of a major expansion of Australia Post’s Parcel Locker service.

In an email sent to customers, Australia Post announced it is changing its Parcel Collect addresses so they’re easier to enter at the checkout when shopping online. From September 1, Parcel Collect addresses will use a “short identifying number” with no street number or name required.

The new address format will appear. Customers can then enter their name as it appears on their MyPost account.

Where they are asked for “street address” or “address line 1″ they enter the phrase “Parcel Collect” plus the two-digit ID provided.

Customers then add the suburb, state, and postcode, and they are ready to go.

This change only impacts people who choose to send their online orders to a Post Office counter or Parcel Locker for collection. It does not impact regular home deliveries or PO Box holders.

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Australia Post said the change will be gradual, so customers may see the old address “for a short while”, with customers instructed to “keep using the address as it appears in MyPost and your parcels will be delivered as normal”.

A spokesperson for Australia Post as told nine.com.au: “Australia Post is investing to upgrade its network because the way Australians work, shop and connect has changed. Australians are sending fewer letters than ever before, while buying, selling and transacting online at record levels. 

“Australia Post is introducing simpler delivery addresses for Parcel Lockers, which will be far easier for online shoppers to remember and enter at checkout. Customers can see their saved delivery addresses or add new ones in the Aus Post app.  

This change comes ahead of a major expansion of Australia Post’s Parcel Locker service which has experienced a reported 20 per cent increase in usage over the past year.

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This expansion will take place over the next five years to cater to “growing demand for flexible delivery options”.

More than two million customers are now registered to use Australia Posts’s Parcel Locker network, with 5000 collection points nationwide at Post Offices, residential precincts, shopping centres and transport hubs and over 1500 Parcel Lockers.

Parcel Lockers are not only being used to collect packages, but increasingly being used for returns which have increased by 36 per cent year-on-year.

Forever New is just one Australian retailer upgrading its online delivery options using the Parcel Locker network, adding an Australia Post Parcel Locker widget at checkout.

Forever New Head of Digital & eCommerce, Callum Shaw said: “Since introducing the Australia Post Parcel Locker widget at checkout, we’ve seen a steady increase in customers choosing Parcel Lockers as their preferred delivery option, particularly among Millennials and customers in inner metropolitan areas.

“The integration was straightforward and has enabled us to offer greater delivery choice. We’ve also seen a reduction in missed deliveries by -12%, helping deliver a more convenient, reliable experience and a better overall online shopping experience for our customers.”

Australia Post’s spokesperson told nine.com.au: “With the majority of retail visits now parcel-related, Australia Post is expanding access to its 24/7 postal services and parcel lockers, giving customers more choice, convenience and flexibility.  

“Post Parcels retail outlets continue to be rolled out across the network, with 14 of these new formats now operating around the country.  

“We expanded our network of free Parcel Lockers by more than 60% in the past year, with usage rising 20 per cent over the same period. More than two million Australians are now registered to use the service, reflecting the growing demand.”

Australia Post and StarTrack announced in August a recruitment drive for more than 3,500 seasonal team members across Australia to manage increasing parcel volumes in the lead up to Christmas.

Roles are available now in both metro and regional locations, including truck drivers, forklift operators, van drivers and parcel sorters. More than 900 roles are available in NSW alone.

Australia Post delivered a record 111 million parcels in the lead up to Christmas 2025 and that is expected to increase significantly this year.