Christmas presents return receipt with money expert joel gibson 20201228 p5r4yd.html – Breaking News & Latest Updates 2026
Advertisement
Advertisement
This was published 5 years ago

How to return your unwanted Christmas gifts

Joel Gibson
Joel Gibson

Powered by
Today

Often an unavoidable part of Christmas is unwrapping your gifts with excitement to find some of them aren't quite what you wanted.

You're then left to decide what you should do with your sub-par present.  

Here are some hot tips on how to rid yourself of those unwanted gifts.

Advertisement

Watch more: Get financially savvy this New Year

You can sign up for the Today newsletter here

You can sign up for the Today newsletter here. Nine

Returning unwanted Christmas gifts doesn't have to be hard, proving the purchase is the first step.

Returning unwanted Christmas gifts doesn't have to be hard, proving the purchase is the first step.  Today

Keep the receipt

The first step in returning a crummy gift is the receipt.

It's not absolutely essential but it really, really helps.

It's also good to get into the habit of giving people a receipt when gift-giving so there's no awkwardness if they want to exchange it.

Some special gift receipts don't include the price, which is a handy innovation.

Advertisement

If you have the receipt, the packaging is still in pristine condition and the tag is on, you are in a good position.

Most stores will allow you to return for what they call "change-of-mind".

You don't have a legal right to return for change of mind - that's only for defective products or services - but most stores will allow for return within 30 to 60 days. Check their policy.

For example, David Jones has a 60 days' time limit. Kmart has 60 too and Myer has 30 days.

Advertisement
Advertisement

What to do if you have no receipt

To be eligible for a return you need a proof-of-purchase, which is not clearly defined in Australian consumer law.

But there are any number of other ways you can prove the purchase, including a bank or credit card statement, or the store might have a record in their system of the purchase.

Christmas shopping paying with an iPhone

Track down any proof-of-purchase, this could be as simple as a bank statement.  Getty Images/iStockphoto

Advertisement

Most stores will be flexible and accept some form of proof-of-purchase. Be bold and ask them.

For example, Bunnings says as long as you are happy for them to take a photo of your driver's licence, in most cases they will exchange or refund something without a receipt.

What if it's an experience?

The rules are essentially the same.

Advertisement
Advertisement

You are protected against services and products which are not fit-for-purpose or not the way they were described in advertising.

Woman snorkelling

If you've received an 'experience' gift, don't fret, you can return those too.  See All Dolphin Swims

It is slightly different for a service that hasn't been used yet, but that should work in your favour.

Essentially, the store hasn't given you any value yet.

Advertisement

They are not out-of-pocket for that service because it hasn't been claimed or used.

So, in that sense, the ball is in your court.

If you have a receipt that's the best possible position to be in. Any proof-of-purchase is better than none.

And obviously don't use the service if you want it refunded or exchanged for something, and do it as soon as possible.

Advertisement
Advertisement

If you're all out of options

Think about donating it.

Donate your gifts to the Salvation Army or another op shop.

There's also charities such as GIVIT, which collects unwanted gifts of certain types to give to people in need.

Advertisement

Other than that, you can think about selling it online.

If you take a look on eBay, Gumtree or Facebook Marketplace you will see thousands of unwanted gifts.

Right now is a great time to search for a bargain on those websites!

Alternatively, if the person who gave you the bad gift has a great sense of humour, regift it.

Advertisement
Advertisement

Re-gifting an item could be an option, especially if you have friends with a good sense of humour.  Getty Images/iStockphoto

Some of my friends have a crappy old jumper that's been re-gifted about a dozen times, and it's become a running joke.

Every year someone gets the jumper and next year they pass it on.

Join the Today show family and give yourself the chance to win great prizes by signing up to our weekly newsletter, delivered straight to your inbox every Wednesday with a special message from Karl and Ally. You can sign up for free here.

Most viewed in Today Show

More to explore