Telstra says 442 roles will no longer be required as part of proposed changes
Updated . First published at
Telstra has told staff about 442 roles will no longer be required as part of proposed changes to the business.
The changes will be discussed over the following weeks before final plans are confirmed, but says no roles will be "replaced by AI as part of these changes".
The telco said a significant part of the proposed changes were linked to an "ongoing reset of our Enterprise business" and it has proposed a partnership with Indian IT firm Infosys.
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Telstra has proposed a partnership with Infosys. Pat Scala/AFR
"...The complexity of our legacy systems and processes continues to slow us down and makes it harder to deliver the reliability and simplicity our customers expect," a spokesperson said.
"To accelerate this shift, we've proposed a strategic partnership with Infosys to modernise how we serve enterprise and mid-market customers.
"This partnership would support the move to smarter, more integrated digital systems, and make it easier for customers to do business with us.
"If the proposal proceeds, some work in our service and delivery team would move to Infosys, and some roles would no longer be required."
Across other parts of the organisation, Telstra says it will "streamline duplicated work, clarify accountability and strengthen our ability to deliver better experiences for both our frontline teams and our customers".
"We're not proposing that any roles be replaced by AI as part of these changes.
"However, strategic partnerships with global technology leaders, like the one proposed today, mean we can tap into their AI capabilities to simplify our tools and services to help us move faster and operate more efficiently."
Telstra said it was focussed on "making work simpler and smarter".
"As our capabilities evolve, AI and other technologies will help reduce complexity and enable new ways of working."
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