What to do if you have a flight booked with Rex, as airline enters voluntary administration

Australian regional airline Regional Express, known as Rex, has gone into voluntary administration.

However, regional planes are still flying as scheduled, the airline said.

But all Regional Express domestic flights between major cities are cancelled.

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Rex announced an expansion into major destination routes in 2020, with 737 flights to capital cities including Sydney, Melbourne, Adelaide, and Brisbane.

But it struggled after the pandemic.

What happens if you have a Rex Airlines flight booked

It depends. If you were due to fly between Aussie cities, the flight is cancelled.

The full list of cancelled flights is: Melbourne to Canberra, Brisbane, Coolangatta Gold Coast, Hobart, Sydney and Perth.

Fights from Sydney to Brisbane, Coolangatta Gold Coast and Adelaide are also off.

The Brisbane to Adelaide and Cairns flights are also cancelled, as is Adelaide to Perth.

If you were on one of the cancelled flights, rival airlines Virgin Australia and Qantas have stepped in to help.

Virgin Australia has made an offer to honour all prepaid tickets for direct services between domestic capital cities, at no additional cost.

The flights it can offer people are Sydney to Brisbane, Melbourne, Gold Coast and Adelaide, Melbourne to Brisbane, Hobart, Perth, Canberra, Gold Coast and Adelaide, Adelaide to Brisbane, Perth and Brisbane to Cairns.

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Passengers must contact Virgin Australia directly by Wednesday 14 August to rebook on an alternative flight.

You can call the Virgin Australia Guest Contact Centre on 13 67 89 or go online.

Qantas and Jetstar are also helping passengers.

They're offering free re-bookings on one of their services.

Customers can contact Jetstar on Live Chat or 13 15 38, or Qantas on 13 13 13 to make a booking.

The offer is available for booking until 31 August 2024.

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How to get a refund if you've booked a Rex Airlines flight

You can't get a refund from the airline for the affected flights.

However, you could be covered by travel insurance if you've bought it.

You should also contact your credit card company as soon as possible and try and get your money back if your flight was bought that way.

Rex Flyer frequent flyer points will be frozen during the administration.

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Why is Rex Airlines going under voluntary administration

Since COVID-19, Rex has struggled.

In February, it reported a net loss of $3.2 million for the first half of the 2023/24 financial year, the Sydney Morning Herald said.

Rex shares last traded at 56.5¢ on Friday.

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