Commonwealth Bank app, merchant terminals suffer outage

Commonwealth Bank customers are currently unable to access all of the bank's services after a technical outage brought down the bank's merchant terminals and digital banking services.

Customers reported being unable to access the Commbank app, while the bank itself confirmed that some merchant terminals run by CBA are currently down.

"We're aware some of you are experiencing difficulties accessing our services and we're urgently investigating. We apologise and thanks for your patience, we'll provide an update soon," CommBank informed customers about 1.20pm.

READ MORE: Commonwealth Bank's online system working again after tech 'issue'

Approximately 20 minutes later, the bank confirmed that some EFTPOS facilities are also down.

"UPDATE 1.40pm: We are aware of an issue affecting some of our merchant terminals. We are currently working to fix this and apologise for the inconvenience to your afternoon."

At this stage it appears no other Australian banks are affected by the outage.

READ MORE: ASIC sues Commonwealth Bank for misleading conduct over monthly fees

Customers vented their frustration at the bank online, reporting being unable to pay for items such as fuel and groceries.

"Is anyone else's cba eftpos terminals not working stating a TCP/IP failure?" Wrote one user.

"Share your pain. Customers getting s----, having to reduce the amounts of sales in order to meet what cash customers have," reported one small business owner.

More to come …

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