Customers complain after new parking sign at Bunnings store asks drivers to download app

Customers hoping to nab a free parking spot at a Sydney Bunnings store have noticed signs which ask them to download an app or risk a fine.

The signs at Bunnings in Balgowlah on the Northern Beaches urged customers to register via an app, even if they want to use the two hours of free parking.

Drivers complained about the sign to 2GB after realising they needed to download an app in the underground carpark, where there is limited phone reception.

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"All parkers must register on the app including 2 hours free," the Secure Parking sign reads.

It included a QR code which asked motorists to download an app and register details, including number plates.

To add to the confusion, Bunnings later confirmed the signage at the Balgowlah store was incorrect and that pay machines would be installed as an alternative to an app.

Customers at the Balgowlah store who need to park for more than two hours will pay a flat rate of $5 and can register using the app or pay at the machine.

Other Sydney Bunnings stores, including in Rose Bay and Campbelltown, have introduced paid parking to increase availability.

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Tech expert Trevor Long told 2GB drivers shouldn't be asked to give up their personal data in order to park.

"If you're going to go to a mobile phone-based system, you've got to make it simple," Long said.

"We shouldn't have to hand over our personal information to park our car.

"I'm all for the app economy, but there's too many apps for some things."

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