Pension wait

Retirees have been forced to borrow from friends and family just to get by.

Statement from the Department of Human Services

The Department of Human Services contacted Ms Foley and can confirm the issue relating to her claim has now been resolved. We apologise for any inconvenience caused.

The department continues to work with Ms Nightingale to address her concerns.

We process millions of claims every year and work hard to finalise them all as quickly as possible.

Many claims involve assessing complex income and asset or medical information, and we frequently need to seek additional information from the person making the claim.

The department prioritises the processing of claims for anyone experiencing financial hardship and encourages people in this situation to contact us.