Candle business owners smell a rat with customer complaint
When you run an online business, you expect the occasional smashed parcel in the mail.
But when Melbourne business owners Gabbie and Kane Foord received a refund request over broken candles, they smelt a rat.
The founders of MilkWick were sent a photo by a customer who claimed two of her new candles were broken in transit.
When Gabbie and Kane got a 'refund request' over broken candles, they smelt a rat. A Current Affair
After taking a closer look at the images, Gabbie realised they had been doctored by artificial intelligence to make them look broken.
"There's no wick in either of the candles and the labels are also not correct," Gabbie said.
"That's when we discovered it was an AI image."
The customer refused to send a video of the supposed damaged candles.
Professor of Law at the University of Melbourne Jeannie Paterson, who is an expert in consumer protection and AI, told A Current Affair this was only the beginning.
"What we're going to see next is that evolution into video," Paterson said.
Watch the full video in the player above
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