Robodebt fight-back

Some have been hit with bills they have no way of paying.

Now, Centrelink is firmly in the crosshairs again.

Statement from Department of Human Services General Manager Hank Jongen

It would be inappropriate for us to discuss the details of a matter that is presently before the Court.

The Australian Government has an obligation to all members of our community to ensure the integrity of our welfare system.

The Commonwealth Ombudsman reviewed the online compliance system, and confirmed that the system of calculation being used is comprehensive and accurately captures the legislative and policy requirements.

The Ombudsman also found it is reasonable and appropriate to ask people to explain discrepancies identified from data-matching with other agencies.

If people are concerned, we strongly encourage them to talk with our trained staff. These staff can step people through the process, provide tailored support, and connect people with other support staff such as social workers.

Family assistance payments, including FTB and Child Care Subsidy, are not included in the online compliance program.