Ryanair customer's lasagne meal looks nothing like the picture: 'Lukewarm and soggy'
Ordering a meal that ends up looking nothing like it did on the menu can be disappointing at the best of times – let alone when you are stuck at 30,000 ft in the air on a plane with limited other options to choose from.
That's what one UK traveller experienced on a recent Ryanair flight from Vienna to Bristol, sharing her disgust over the "lukewarm and soggy" vegan lasagne she received to social media.
"You need to review your food choice of vegan lasagne, 1st one served was lukewarm & soggy - sent back," passenger Sarah shared on Twitter, alongside an image of the menu picture as well as the unappetising end product.
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Ryanair customer says her meal looked nothing like the menu. Twitter
In a second tweet she added: "2nd served up was hotter but still soggy, nothing like the picture on the cardboard sleeve."
Speaking to The Mirror, Sarah said the £5.20 ($8) vegan meal on the menu "looked quite appetising and quite delicious".
"When it came out it was disgusting and tepid," she said, pointing out the limited vegetarian options available.
On the Ryanair menu the meal is described as: "Delicious gluten free lasagne with roasted vegetables and a soy béchamel sauce."
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Sarah said it was "the soggiest, saddest, greyest looking mush". Twitter
But Sarah said it was "the soggiest, saddest, greyest looking mush".
It comes after Aussie airline Qantas backflipped on a decision to stop offering vegetarian meals on some domestic flights, a move that had left many customers outraged.
"What kind of airline stops offering vegetarian food to its passengers?" Philanthropist and PlanetArk founder Jon Dee said on Twitter earlier this week.
The airline initially reduced its meal options for economy passengers on domestic flights under 3.5 hours at the start of the COVID-19 pandemic and announced this week that policy would continue.
However, following customer feedback the airline has confirmed it would carry vegetarian meals on all domestic flights and will also reintroduce fresh fruit options.
