Woolies customers slugged with price hike
Woolworths will increase the cost of its grocery delivery service to some subscribers by $30 a year.
Woolworths online grocery subscribers are facing a steep price jump this week, after the supermarket giant emailed customers to announce an increase to the cost.
Woolworths has hiked the price of its subscription service. iStock Editorial
From this week, the monthly cost of its Delivery Unlimited service will increase from $15 to $17, and the annual charge will jump from $119 to $149.
A Woolworths spokesperson confirmed to nine.com.au: “We are continuing to roll out thousands more delivery and pick-up windows throughout the week across the country to give customers even more convenience when it comes to their weekly shop.
“To ensure we can continue to deliver a fast, reliable, and highly convenient online shopping experience for customers, we are adjusting our Delivery Unlimited subscription rates.”
Delivery Unlimited is Woolworths’ paid subscription service designed for online grocery shoppers who want to avoid paying a delivery fee on every single order, opting instead for a monthly or annual subscription charge.
It’s the first time in over five years that Woolworths have increased the subscription cost
Delivery Unlimited gives Woolies customers access to free delivery on Same Day or Next Day grocery orders for deliveries that meet the minimum $75 spend.
Subscribers can also access to $5 off the supermarket’s Delivery Now express delivery service for orders up to 50 items which arrives in under two hours.
Woolworths is currently offering a free 30-day trial of Delivery Unlimited to eligible customers.
In January, the supermarket added a $2 service fee on Sundays and public holidays for online grocery shoppers. The new charge kicked in from February 3
Woolworths confirmed the additional charge to nine.com.au at the time.
The monthly cost has increased from $15 to $17, and the annual charge has jumped from $119 to $149. iStock Editorial
“The majority of our online customers will not be impacted by the proposed Sunday and public delivery fee change and can continue to enjoy the same great value they expect from us across the week,” a spokesperson said.
“This $2 service fee will progressively roll out from February and will only apply to orders delivered or collected on Sundays and public holidays where the cost to pick, pack and deliver those orders is higher than other parts of the week.
Both Woolworths and Coles offer online shoppers a subscription service which include free deliveries. Getty
“This will ensure our online shopping offer remains sustainable and allow us to continue to invest in providing customers more convenience through our e-commerce offering,”
That same month Some unlucky Australians are about to be charged an additional $20 “service fee” for their grocery deliveries.
Residents of North Stradbroke Island, the Southern Moreton Bay Islands (SMBI) and Coochiemudlo Island were informed they would be slugged with an additional $20 “service fee” from February 3.
A Woolworths spokesperson has told nine.com.au they “remain committed to serving our customers on Karragarra, Lamb, Macleay, North Stradbroke, Russell, and Coochiemudlo Islands”.
“We are introducing a service fee to continue offering the convenience of door-to-door delivery across our island communities and we thank our customers for their understanding.”
Coles also offers a subscription service called Coles Plus, which entitles customers to unlimited free delivery, and free rapid Click & Collect at a cost of $19 a month, or $199 per year.
Woolworths introduced a $2 'service fee' for Sunday and public holiday deliveries earlier this year. Getty
While Coles’ subscription model is more expensive than Woolies, shoppers only need to reach a $50 threshold to access benefits instead of $75 at Woolworths.
Coles Plus also includes free Rapid Click & Collect. This same service attracts an additional $5 charge at Woolies.
Coles is also currently offering a free 30-day trial of their subscription service.
