Phone giant says services being restored after outage

Vodafone says services are being restored after an outage this morning left multiple customers locked out of the network.

Some Vodafone customers reported they only had access to SOS mode.

“We are aware that some customers are experiencing intermittent issues with the Vodafone network this morning. The issue has been isolated and resolved, and services are now being progressively restored,” the telco said in an update later this morning.

“The disruption was caused by an outage at one of our network hubs at around 8am.

“Most services have now been restored, however some may continue to experience intermittent issues as devices reconnect.

“Customers who could not access the Vodafone network should have been able to access Triple Zero by connecting to other available mobile networks during this time.

“We apologise for the inconvenience and recommend customers restart their devices to help restore connections.”

In Australia, Vodafone is part of the TPG Telecom Group, and operates approximately 7.6 million fixed and mobile services in the country.

The Group employs approximately 3,300 people including Vodafone Australia employees in our support offices, contact centres and approximately 80 company-owned retail stores.

Vodafone says its mobile network covers more than 25 million people, supported by more than 5,600 mobile sites across Australia.