Jetstar passenger filmed hurling abuse at staff and customers 20180207 p5w6h3.html – Breaking News & Latest Updates 2026
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Jetstar passengers banned after Bali flight outburst

9NEWS

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Two passengers on a Jetstar flight from Sydney to Bali who abused fellow travellers and crew have been denied entry to the popular holiday destination and banned from the airline.

The man and woman, who were boarding flight JQ37 from Sydney on Monday night, acted aggressively and hurled abuse at other passengers and crew.

The plane's captain requested Indonesian police meet the pair on arrival in Bali where they were denied entry to Indonesia before being sent back to Australia, Jetstar confirmed this morning.

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The airline is investigating the incident and said the pair have been banned until further notice.

Video shows one of the pair yelling at another passenger before they appeared to push and shove crew members.

"You know what, f--- your family mate and f--- you. I'm trying to apologise and you're throwing it back in my face," a woman can be heard yelling at another passenger.

"I said I'm sorry. I can't go ahead and change his actions. I'm sorry for what he's done. I'm very sorry."

Shortly after the woman appears to shove flight crew members and screams "what are you doing to me?"

A man can then be heard saying "leave her alone. Don't f---- touch me. Leave her alone!"

A Jetstar spokesperson told 9NEWS the pair had been returned home.

“The disruptive customer and their travelling party were denied entry to Bali and returned to Australia," the spokesperson said.

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“(The) passenger…was disruptive and aggressive towards our crew members and was making the flight uncomfortable and unpleasant for other passengers on board. 

“Our crew onboard handled this situation very professionally and according to their training.”

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