Commonwealth Bank services restored after major outage which left customers unable to access online banking and ATMs

Commonwealth Bank has restored banking services after being hit with a major outage.

A spokesperson said banking services, including payments, online access and ATMs, were affected for several hours.

"CommBank banking services, including payments, online access and ATMs are working," the spokesperson said.

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"No branches were closed as a result of the outage.

"We apologise and thank customers for their patience."

This morning, some customers who tried to access their online banking received a message which said "current balance unavailable".

"We'll show your balance from the last time you logged on," the message said.

Other customers were unable to log into their online banking accounts.

At the peak of the outage, more than 7000 people reported being impacted on DownDetector at 12.25pm.

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Banking customers who reported the problem to the DownDetector website experienced issues in Queensland, New South Wales, Victoria, South Australia and Western Australia.

"App doesn't work, the lock just bounces and doesn't unlock after entering security pin," one Commonwealth Bank customer reported to the DownDetector website.

"Found out it was down when I tried to pay for my lunch," another banking customer said.

"Joint account showing different balances, cannot access funds, cannot make transfers or payments, very frustrating," another person reported.

In an update on its website, the bank apologised to customers for the inconvenience.

According to the Commonwealth Bank's website, the issue is not a part of planned maintenance.

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