NDIS provider urged to 'do better' after vulnerable client found in squalor

WARNING: Aboriginal and Torres Strait Islander readers are advised the video above contains an image of a person who has died.

One of the country's largest regional NDIS providers has come under fire after A Current Affair began investigating claims about one of its former vulnerable clients.

Spencer Collins has an intellectual disability and wanted A Current Affair to tell his story about his troubling experience with Live Better in the tiny town of Coonamble in western New South Wales.

READ MORE: 'I'm not going to be 100 per cent': Ambulance inspector opens up about horror scene of Hunter Valley bus crash

Collins was found living in squalid conditions by Bucking Bull pub owners Jenny and Scott Richardson.

"I was disgusted. I don't know how anyone can live like that. It made my eyes burn with the smell," Mr Richardson told A Current Affair.

With the help of friends, the Richardsons cleaned up Collins' flat.

READ MORE: Distressed families dealing with tragic news after wedding bus rollover

They were all the while wondering why a man whose NDIS package is worth over $100,000 a year was living in such shocking conditions.

"People can't live like this when he (Collins) gets the money he gets from the NDIS," Mrs Richardson said.

A Current Affair dropped into Live Better's Dubbo office to seek answers and was told by executive Briette Parish that cleaning was not part of the services the organisation provided to Collins.

READ MORE: How you could go in the draw to win an Alaskan cruise

Even so, the question arises as to why the support worker didn't report the squalid conditions Collins was living in back to the Live Better head office and get something done about it.

"It's not rocket science and all this 'it's not my job' doesn't cut it with me. We need to look after these people. He's just a gentle man who really needs help," Mrs Richardson said.

Live Better objected to the story being broadcast, claiming Collins didn't have the capacity to give consent to his story being told.

Collins gave A Current Affair his full consent in an on-camera interview between legally pouring beers, taking pizza orders and washing dishes at the Richardson's pub.

When asked if Live Better could do better, Collins replied: "I'd say so."

Live Better CEO, Natalie Forsyth-Stock declined to participate in an interview with A Current Affair.