Home CCTV captures careless couriers in the act
With the countdown on to get presents under the Christmas tree, millions of parcels are set to be delivered to Aussie homes.
But if you're waiting for a package, you'd better hope it's not being shipped by these lazy couriers, who were caught on camera carelessly throwing parcels into front yards and driveways.
After a bad experience, Victorian woman Katie isn't taking any chances when it comes to waiting for her fragile freight to arrive at her doorstep.
READ MORE: 'Desperately waiting': Families brace for tough Christmas after rates hold
If you're waiting for a package, you'd better hope it's not being shipped by these lazy couriers, who were caught on camera carelessly throwing parcels into front yards and driveways. Nine
"I will sit here 'till I get my packages," she told A Current Affair.
FULL IMILE DELIVERY STATEMENT
iMile Delivery is deeply concerned about the footage shared in this story. We have never tolerated, nor will we ever tolerate, the mistreatment of our customers' parcels.
This commitment is fundamental to why more and more customers trust iMile.
In response to this consumer feedback, we will be launching an immediate internal investigation into the actions of our drivers and our delivery protocols.
We will remind all of our couriers that each package must be handled with care and delivered to doorsteps and porches, not thrown from vehicles.
At iMile, we hold customer experience in high regard and genuinely share the dissatisfaction expressed regarding the level of service shown in this story.
We are committed to taking the necessary steps to ensure that a higher standard of care is exercised in all future deliveries.
Watch the full video in the player above.
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