Great-granddaughter's gravestone nightmare sees laws changed

Getting approval to repair a departed loved one's grave stone should be simple.

But when Jacquie tried to restore the resting place of her great-grandparents in Sydney's Eastern Suburbs Memorial Park, the ordeal became so confusing she thought it would be the death of her.

"As a young woman with my grandmother, we would go annually, and she would tend to the grave," Jacquie told A Current Affair in November.

"She became very worried that no one would go after she passed, and I promised that I would continue to go and look after the grave."

But the approvals were so difficult and costly, Jacquie was unable to repair the grave.

"I've never been so astounded by paperwork. I've dealt with lots of government departments over many years in my life, and this one was probably one of the most difficult that I'd seen."

Since Jacquie's story aired, the New South Wales government has amended the Cemeteries and Crematoria Act to make monument maintenance easier for loved ones.

Watch Jacquie's remarkable win in the video above.