Granny flat customers at breaking point over delays

Although A1 Granny Flats might promise a 12-week build time, some disgruntled Aussie customers claim the reality is more like 12 months.

Some of the customers and their families say they're now at breaking point after enduring months of delays.

Christine Jones is one customer who has been to hell and back in the past two years after her husband died in 2020 following a pancreatic cancer diagnosis.

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Following his death, Jones sold her home in Tasmania and moved to the Blue Mountains in New South Wales, where she planned to live in a granny flat at her daughter Eryn Hall's place.

Hall chose to build with A1 Granny Flats because, she claims, they promised a quick turnaround - but the family says a year and a half on, it's still not finished.

"They blame materials, they couldn't get materials and things like that," Hall told A Current Affair.

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"You try and chase them up and there's no response," Jones said.

And Jones and Hall weren't alone when it came to listing their issues with A1 Granny Flats, so A Current Affair caught up with the company to try and get some answers.

Stefan Dimov from A1 Granny Flats told A Current Affair four to six weeks of rain, COVID-19 lockdowns, vaccine mandates and material shortages were just some of the things causing delays.

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He also claimed some of the granny flats required more than 12 weeks to complete.

"We do say 12 weeks on a standard build, none of the projects you're referring to are standard builds," Dimov said.

"So it's 100 business days ... so that's not ... including the weekend ... so it's actually like 17 weeks."

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