Have a heart

But when you hear how one of the Big Four treated this widow, it’s clear they still have a way to go.

Statement from Westpac spokesperson

We understand this has been a difficult time for the customer and we’re working with her to address the concerns.

However, due to customer confidentiality obligations, we are unable to provide further comment on this particular matter.

As a general position, when we do get something wrong, we work to put it right.

We would encourage any customers with worries about their loans and repayments to talk to us so we can work with them to find a way forward.