Cheeky posties

But some are not giving customers what they asked for.

Statement from Australia Post

Our posties and delivery drivers work hard every day across Australia to ensure customers receive their mail on time, and the vast majority of our parcels are delivered on time without a problem.

Last year we delivered more than three billion parcels and letters effectively and on time, including millions of items in time for Christmas. Complaints to the Postal Industry Ombudsman about Australia Post were also down 30 per cent.

While instances of lost or delayed mail are rare, we take any such instance seriously. We encourage customers to contact us on 13 POST so we can work closely with them to investigate their complaints and provide appropriate compensation. 

Instances of mail theft or tampering from a customer's property after it has been delivered is a criminal matter and customers should immediately report the theft to the police.