Caroline's bank battle

Caroline wants to pay every dollar of her mortgage – but she can't right now.

The nurse is looking after her husband and desperately trying to keep her family together.

All she wants is a bit of compassion from her bank.

Its response will make your blood boil.

Statement from ANZ

ANZ doesn't discuss the specific circumstances of individual customers.

ANZ understands financial hardship cases are often sensitive and our staff members make every effort to find a compassionate solution to each customers' needs.  

When assessing a financial hardship case, ANZ makes reasonable enquiries about the applicants' situation; including living arrangements, medical circumstances and other financial obligations.