Delta air lines increases passenger compensation to 13k after dragging debacle 20170415 p5vf5i.html – Breaking News & Latest Updates 2026
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Delta Air Lines increases passenger compensation to $13k after dragging debacle

9NEWS

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An internal memo has revealed Delta Air Lines is boosting compensation sevenfold to a maximum of AU $13,135 for passengers who give up their seats on overbooked flights.

The memo, obtained by the Associated Press, shows gate agents will be able to offer up to $2640, up from $1056, and their supervisors can offer a maximum of $13,135, up from $1780.

Other airlines are reportedly also reviewing their compensation policies, according to AP.

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The changes come days after a passenger was filmed being dragged off a United Airlines plane.

READ MORE: Passenger dragged off United Airlines flight to launch legal action

READ MORE: United Airlines boss vows to fix ‘system failure’ in first interview

Airport officers pulled Dr David Dao from his seat after he and three others were ordered off an overbooked Chicago-Louisville flight.

The 69-year old doctor had refused to disembark and was filmed screaming as he was dragged off the plane.

He suffered a broken nose and concussion and lost two teeth as a result of the incident, which sparked international outrage and widespread criticism of overbooking.

Government data analysed by AP shows that in 2015 and 2016, Delta paid an average of $1476 for passengers who volunteered to give up their seat. Southwest Airlines paid $1000, United $746 and American Airlines $731.

The practice is common and legal in both the US and Australia.

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