Airline worker has pay docked after 'humiliating' last-minute passenger

A Vietnamese airport worker has had her pay and bonuses cut after ‘humiliating’ a passenger who arrived late at the gate for departure.

Luu Ming Hoang, 43, checked in to see his 5.50pm Vietiet flight from Hanoi to Ho Chi Minh at 5pm before going to their airport canteen for a bowl of pho noodle soup.

Luu rushed back to the gate when he heard a call for him to board.

Arriving at 5.41pm, Luu was told he could not fly because taking him onto the plane would delay take-off.

A video captured the interaction and shows Luu becoming more agitated, questioning the decision before a Vietiet worker rips his ticket in an effort to make him understand he could not fly.

''While waiting for boarding, I went to eat a bowl of pho about 30 or 40 metres from the gate. After I finished eating I returned to the chair to fly and heard the speaker at the airport say 'please invite passengers Luu Minh Hoang, the last passenger on the flight’," he explained to local media.

"At this point I raised the ticket to say 'I here, I here, I am Luo Minh, here’. At that time, I was very calm. Then she tore my ticket again, and the challenge made me feel terribly annoyed and humiliated, that my situation was being downplayed.’'

Vietiet condemned their employee's actions, saying she would have her salary and bonuses cut.

‘’The employee’s attitudes toward this passenger when delayed, and the act of cancelling the boarding pass, was not an appropriate way to communicate with customers," the airline said in a statement.