Airline replies to complaint with pornographic image

A day after a woman's flippant threat to US airline went viral another carrier is making headlines over a Twitter gaffe of its own.

When a woman identified as Alex tweeted a complaint to US Airways about a delayed flight to Portland, Oregon, yesterday the airline responded in a polite enough manner but inadvertently attached a pornographic image .

To make the PR bungle even worse the confronting photograph of a woman in a sex act with a model airplane was sent to another woman named Elle, who also complained about the same delayed flight.

US Airways quickly removed the tweet but it was still online long enough for hundreds of Twitter users to save the offending image.

The airline has since apologised for the tweet.

Spokesman Matt Miller said the photo was sent to the @USAirways account from an unidentified individual.

"Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer".

Source: Baltimore Sun

Author: Martin Zavan, Approving editor: Jack Hawke