Guest calls out hotel for serving frozen supermarket pizza at four times the price
Most regular travellers will know the cost of ordering room service or eating things from the mini bar in a hotel room can be a little bit pricey.
But one UK guest has called out the hotel they were staying at for selling frozen supermarket pizza, for four times the price it costs to buy.
In a review on Tripadvisor, the frustrated guest pointed out the Ibis hotel in Birmingham City Centre was charging £12.95 ($23) for the Chicago Town's pizza that can be bought at Asda for just £3.25 ($5.50).
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In a review on Tripadvisor, the frustrated guest called out the Ibis hotel in Birmingham City Centre. Tripadvisor
The review started positively: "Lovely staff, especially Rita. Great breakfast!"
But then they said the "big minus was the pizza on the menu".
"Hotel serves £4 frozen pizza from the supermarket, Chicago Town – the one with stuffed crust, for £12.95. So disrespectful!"
The hotel ended up responding to the review, sharing they were looking at "providing an alternative solution".
"Thank you for taking the time to share your feedback and for complimenting our team and especially Rita," Dayana Kancheva, Assistant General Manager, commented.
"We have taken your comments regarding our pizzas into a consideration and will work together on providing an alternative solution to improve this aspect of our product. We appreciate your feedback and hope that you will give us another chance in the near future."
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The frozen pizza could be bought from the supermarket for $5.50. iStock
Overall the hotel has a score of 3.5 out of 5 on Tripadvisor based on more than 2,000 reviews.
Its location received a near-perfect 4.5 out of 5, whilst cleanliness, service and value received scores of 4.
Plenty of others had left positive reviews about the food, with breakfast in particular being one area where the hotel received praise.
"Really great experience, thank you so much for your great hospitality. I'm from London and this hotel made me feel right at home in Birmingham. The food is great too so definitely book for breakfast," one person wrote in a review.
"Amazing comfy clean beds, the room was immaculate," another said.
Elsewhere on Google Reviews, the hotel is rated 4 stars out of 5 based on 1,877 reviews.
