Netflix email scam tells customers account has been cancelled technology news 20190924 p5xbs0.html – Breaking News & Latest Updates 2026
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This was published 6 years ago

'Your Netflix account has been cancelled': Sophisticated scam

Matt Dunn

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If you receive an email advising your Netflix subscription has been cancelled, it could be part of a sophisticated scam targeting Aussie customers of the streaming service.

The email scam has been painstakingly designed appear like an authentic message from Netflix, with the username and branding mimicking the streaming giant.

The email scam flooding inboxes.  Supplied

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Recipients are told the payment their "Netflix subscription has been cancelled" and provides a link for people to reactive their service.

Clicking the link redirects users Netflix branded phishing page which is almost indistinguishable from the actual login page.

Once the user enters their account information, they are redirected to another page instructing the recipient to update their payment details to reactivate their account.

If the unsuspecting victim completes these steps, their Netflix username and password, and credit card details will be handed over to cyber criminals.

Email security service MailGuard said there are several red flags indicating the email is a scam.

"There are several grammatical errors within the body, such as 'we have never been able to solve the payment problem'," explained MailGuard.

"There is also a footer containing instructions in French at the end of the email."

MailGuard urges all recipients to delete the email immediately without clicking on any links.

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How to spot a scam Supplied

How to protect yourself Supplied

More scams to watch for:

MORE SCAMS TO WATCH  FOR:

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ANZ email scam: Disguised to look like it has been sent from an official ANZ email and advises customers their "internet banking access has been temporarily locked".

Queensland Police ATO scam: Scammers use the trusted phone number of a government department and impersonate an employee to advise the victim they have an outstanding fine or fee that must be paid.

Australia Post scam: Attempts to redirect the victim to a fraudulent Post Bill Pay website where there credit card details could be stolen.

Netflix scam: Email scam gives the appearance of being sent from the streaming service and advises Netflix has been blocked because of a problem with billing.

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ATO email scam: Exploiting the well-established reputation of the government agency, the email scam tells the recipient the ATO is trying to contact them in regards to an undisclosed matter.

Telstra phone scam: Man hit with more than $10,000 in charges after scammers opened 10 mobile accounts in his name without his permission or knowledge.

Fake Indian call centre scam: Telstra customers are being warned over an Indian call centre scam attempting to trick victims into handing over sensitive information that could be used for identity theft.

NBN robocall scam: Sophisticated NBN robocall phone scam has been targeting areas of the country where installations are currently underway.

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Energy Australia scam: Email scam uses the large database and established brand credibility of EnergyAustralia to lure victims into downloading a malicious file

Optus email scam: An email purporting to be from Optus tells the recipient told a document is available for them to download. Once click, their computer is infected.

Valentine's Day scam: Romance scammers actively engage with victims, slowly building an online relationship before asking for money.

Telstra email scam: Email-based cyber-attack uses Telstra branding to trick customers into clicking a link that can infect their computer with a malicious file used to steal information.

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Netflix email scam: Email tells users their account has been suspended in an attempt to trick them into clicking a link which leads to a Netflix-branded phishing page used to steal personal information.

Apple Store email scam: The phishing scam involves an email purporting to be from Apple Store, which informs customers they have a PDF receipt from a recent purchase.

ATO phone scam: Phone calls claiming to be from the ATO attempt to fool people into handing over money by claiming they are about to be arrested over unpaid taxes.

'SIM swapping' scam: Hackers can gain access to your bank account, email and social media with just a simple phone call to a mobile operator.

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Post-storm roof scam: The men knock on the door of Australians after wild weather and say the roof must be replaced as it's about to cave in. One lady handed over $156,000 for work that did not need to be done.

Police phone scam: Scammers are posing as police officers to try and dupe people into handing over financial information.

Ransom email scam: Scammers are sending ransom emails containing terrifying threats designed to frighten people into handing over their money.

Telstra email bill scam: A legitimate-looking email bill that directs users to a malicious website that will deliver malware to their computer.

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Facebook scam: Users receive messages from the accounts of friends and family, telling them they can win money by clicking on a link that will infect their computer. The message is from a scammer who has hacked your friend's account or created a "copy" profile by stealing their images and information.

Wealthy suburb scam: An elaborate scam saw a man hand over a $40,000 car without receiving a cent.

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