Australia Post backflip on charging for parcel collection

Australia Post appears to have backed down on charging $9 for parcel pick-ups after public outcry against the mail delivery carrier's profit increasing move.

Australia Post general manager of postal services Christine Corbett says a final decision will be made shortly, but the company are definitely listening to its loyal customers.

"If they don't want it, we don't want it," Ms Corbett said.

The company have also responded to criticism that delivery standards are suffering, insisting they have improved this year with almost 96 percent of parcels arriving on time.

However, videos showing posties taking no care with parcels show that there are still several Australia Post employees who need a change of attitude.

In further good news for customers, Australia Post have announced a trial of evening deliveries to benefit busy customers who cannot wait at home during the day for their parcels.

The company says there is also a trial underway where posties will return to the recipients address if they are not home in the morning.