How to avoid an Australia Post mail scam these holidays
Australians are being warned to be alert for scammers sending fake text messages and emails impersonating Australia Post and other courier services, with scams expecting to rise these holidays.
The National Anti-Scam Centre has seen the number of reports for delivery phishing scams quadruple this year.
"Many Australians will be waiting for parcels to be delivered both ahead of Christmas and following the Boxing Day sales and you can be sure that scammers will be looking to take advantage of this," ACCC Deputy Chair Catriona Lowe said.
READ MORE: Sydney man charged with allegedly sending more than 17 million scam texts
The scammers will likely impersonate Australia Post and other known couriers. Australia Post
This year, Australians have reported over 11,000 parcel delivery scams to Scamwatch, with more than $720,000 being reported lost to this type of scam between 1 January and 31 October 2023.
Shoppers are being reminded that Australia Post will never call, text or email asking for personal or financial information, including passwords, credit card details or account information, or to request a payment.
"Our advice to consumers is to never click on links in text messages or emails, even if you're expecting a delivery," Lowe said.
"Consumers should independently check the status of their delivery by going to the Australia Post app or website or the courier service they're expecting the delivery from."
READ MORE: Aussie shoppers warned amid surge in Christmas scams
Australians have reported over 11,000 parcel delivery scams this year. Tara Blancato
How to spot a scam
You receive a text message or email about a delivery.
Scammers will send you a message claiming that a parcel was unable to be delivered or your details need to be updated.
It has a link asking you to provide personal information or a payment.
Often scam texts or emails will include a link. These links will take you to a website that looks official but is not. Scammers use these websites to get your personal details. If scammers gain access to your personal information they may commit identity theft, fraud, or other misuse.
There's a sense of urgency.
Scammers try to create a sense of urgency to pressure you to do something quickly.
READ MORE: Experts warn shoppers to beware of online bargain scams this Christmas
Never give out money or provide personal details if you are unsure. Getty Images/iStockphoto
How to protect yourself
Don't click on links in texts or emails or give away money
Don't give money or personal information if you are unsure. Scammers will create a sense of urgency, such as telling you your parcel could not be delivered. Don't rush to act.
Download official apps
Scammers pretend to be from organisations you know and trust. Download the official app and turn on notifications to be confident the message is real.
Act quickly
If you are scammed out of money, contact your bank immediately and report scams to Scamwatch and ReportCyber.
Contact IDCARE on 1800 595 160 if you have provided scammers with your personal identifying information such as drivers licence or passport.
READ MORE: When and where are double demerits in force over the 2023 festive period?
Share a tip-off, video or photo with us
Most viewed in Australia
Hastie rules out legal action against Hanson as bitter war of words escalates
‘Not one phone call, letter… nothing’: Family’s distress over huge ‘redevelopment’ project at famous Perth cemetery
Man clings to ‘getaway’ Mercedes in drama in Melbourne car park
Boxing coach’s shooting death not linked to gang feud, but police probe bikie links
