Stayz and Airbnb alert

Booking sites take the guesswork out of getting the best accommodation deals.

But families are finding out the hard way that double bookings, cancellations without notice and even fake listings can ruin holidays before they’ve even started.

Statement from Stayz

Stayz is sorry to hear about this negative traveller experience. Our customer experience team has been in constant contact with Siobhan since last Friday when we attempted to find last minute alternate accommodation after an unfortunate double booking. As a result of the inconvenience caused, we have provided Siobhan with a full refund of her booking and we will be investigating the matter further. Once the investigation is complete, we’ll take any actions we need to make sure travellers do not encounter any future problems with this holiday home.