Samsung customers accuse tech giant of ignoring their complaints

It's one of our most popular electronic companies but a growing number of customers say they're staying steer clear of Samsung.

They've accused the tech giant of ignoring their pleas for help.

Samsung has now claimed the unenviable title of the most complained-about business in New South Wales, with 416 complaints so far this year.

For the full story, watch the video above.

Statement by Samsung:

At Samsung, we are committed to continually improving our customers' experiences by actively reviewing, listening and implementing new efficiencies; and acknowledge recent upgrades to our systems and operations may have impacted some customers. We thank each customer for their patience while we work through fulfilling their enquiries, and encourage any customers with outstanding queries contact us on 1300 001 863.