Great-grandmother reunited with belongings months on from moving day mystery

UPDATE FEBRUARY 21, 2025:

A great-grandmother has finally been reunited with her belongings after they went missing when she hired a removalist in December last year.

Audrey's memories, photographs and family keepsakes vanished when after she hired All Things Moving Australia to help her move from Hervey Bay, three and a half hours north of Brisbane.

The company's owner Abbey Chen took the 81-year-old's $5000, then failed to show up in her removalist truck in Tarcutta, two hours west of Canberra.

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Months later, Abbey finally followed through on her promise and delivered Audrey's belongings, but not all of it was in its original condition.

"I've gone through some very, very violent emotions about Abbey," Audrey said.

"Now that I'm medicated, it's much softer, but I just don't think anyone should deal with her.

"I don't think she should be allowed to have a business."

Watch the full video in the player above.

ORIGINAL STORY FEBRUARY 6, 2025:

The hunt is on to find a great-grandmother's belongings, after a removalist company failed to transport them to her new home.

Eighty-one-year-old Audrey claims she hired All Things Moving Australia to help her make the shift from Hervey Bay in Queensland to Tarcutta, two hours west of Canberra.

Audrey's life-worth of belongings and expensive medical equipment were picked up by the company's owner Abbey Chen in her truck at the start of December last year.

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The family paid her $5000 for the job, but she never arrived at Audrey's new home.

"[We] went to the police station after a few days and said, she's, you know, we've disappeared," Audrey explained.

"And they looked her up and said, well, she's, this isn't the first time that she's done this."

That's when the family noticed bad business reviews online.

"We ended up with other people's stuff, and stuff of ours missing... Promises were made but not kept... damaged items DO NOT USE," one review read.

"Communication extremely poor, other people's items left with us... avoid," another claimed.

Despite Audrey pleading with Chen to find out where her belongings ended up, she claims the business owner did not have any answers for her.

"My nan sent a message to the woman and said, 'I'm 81 years old, I've got health conditions and health problems. You've got my entire life's worth of belongings that are irreplaceable. I just want my belongings back. Please give them back'... nothing," granddaughter Siobhan said.

Just when all hope had been lost, weeks later a random man turned up at Audrey's new home in a truck.

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He told the family he'd responded to an ad from Chen to deliver some of the great-grandmother's belongings.

The family has had some communication from Chen, where she'd given countless false delivery dates, telling them her truck was broken down at a mechanic.

When A Current Affair investigated further, we found her truck was in fact at a mechanic three hours north of Brisbane, unregistered and with an almost $30,000 repair bill.

Chen told A Current Affair "major issues" in the last six weeks were to blame for the delivery delay and said Audrey would receive her belongings "early next week".

"At the end of the day there is still issues with the trucks but it is still my fault, my responsibility, I do understand that," she said.

"Like I said, it doesn't make me happy that it hasn't been sorted yet.

"I am reasonable, I'm not an unfair piece of shit that runs off with people's stuff."

But Audrey is still yet to receive her goods, leaving her loved ones fearful she may have lost everything.

"I love my Nan. What's happened to her is just deplorable, and [Abbey] should be ashamed of herself," Siobhan said.