Uber driver's money fleeced by hackers

A concerning security flaw has been exposed inside the Uber app, with hackers taking control and fleecing passengers and drivers.

Kristina O'Neill is an Uber driver who was frozen out of her account three months ago.

That's when a man called her on the phone, claiming he worked for Uber and could help fix the problem.

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The hacker went by the name Frank Osman, later contacting O'Neill via the Telegram messaging app and on an Australian mobile number.

He initially tried to help, but he was not from Uber.

"The tone goes from helpful to frustrated, to then threatening, as well as highly inappropriate," O'Neill's husband John said.

The hacker could see all the details inside O'Neill's app, including her balances and even the names of Uber support staff assisting her.

Almost $5000 of her pay was frozen. And she isn't the only one who has faced this issue.

Unfortunately for them, Uber doesn't have a hotline to call when you've been hacked.

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Full statement from Uber:

At Uber, the safety and security of our users is our highest priority.

We have a dedicated response team trained specifically to handle reports of accounts being compromised.

If a user notices suspicious activity on their account or thinks it has been compromised, we encourage them to change their account password immediately, and also check that their email accounts and mobile numbers have not been compromised, in order to help prevent the exploitation of multi-factor authentication controls.

Users can always get in touch with the Uber support team for help, and driver partners can contact us at a dedicated phone support for timely assistance.

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