Big bank refunds family after $252k sent to scammers

A family from Queensland who had their future stolen from them by scammers have been reimbursed the full amount by ANZ, in a surprise move by the bank.

Sarah and Laine Robinson had finally found their dream home in the Gold Coast hinterland.

They received an email from their conveyancer with the payment details to settle their $252,000 bill.

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The couple thought it would be safer to send the payment from a branch, but an ANZ bank teller did not realise the email was a scam.

Watch the full video in the player above.

FULL STATEMENT FROM ANZ

ANZ continues to take action to help protect our customers against scams and fraud. This includes through business email compromise and invoice scams like this case, as well as through ongoing education, detection measures, and efforts to recover lost funds. The extent and pace of change in the scams landscape has evolved significantly as perpetrators become increasingly sophisticated. We will continue to adjust our protective measures in response to new scam methods, while we encourage customers to stay alert, stay informed and act swiftly on anything suspicious.